HEBCoN Associate – Kenyon International Emergency Services

HEBCoN are delighted to be associated with Kenyon International Emergency Services. Kenyon International is extremely well established, with over 100 years’ experience in providing crisis and disaster management across a range of sectors .

Amongst the range of services offered, the Kenyon International Call Centre may be of particular interest to HEBCoN members. This facility commits to being activated and within 30 minutes of a request, offers inbound and outbound capability in 197 languages, and can manage over 30,000 calls in a 24 hour period.

A key benefit of this partnership to HEBCoN members is that they can have 24/7 access to the Kenyon International Call Centre for a substantially discounted annual retainer of £750.

Additional costs will be payable in the event that the Kenyon International Call Centre is activated.

Other services that can be negotiated directly between HEBCoN members and Kenyon International include:

•  the care and recovery of any victims and their belongings
• the care and support of affected family members
• emergency management software systems
• media enquiries and the provision of media information
• consultancy to help better prepare the client

Testimony from HEBCoN member & Kenyon International retained client

It is easy to envisage a situation where a university has an incident which attracts large scale media coverage but, with few casualties, the emergency services do not establish a Casualty Bureau. During a major incident it is not unusual for internet and mobile networks to become overloaded and consequently concerned parents, family, friends and others may not be able to contact staff and students via normal means.  It is therefore quite probable that the institution could start to receive large numbers of incoming calls.

Prior to our contract with Kenyon, Imperial had an in house arrangement to manage such calls. However the availability of suitably trained staff was difficult to guarantee, ongoing training was required and we did not have a suitable database to track and manage the calls.  As a consequence, we were not comfortable that our incident management would be perceived to be adequate resulting in, possibly severe, reputational damage.  After an extensive search the only company that understood and could address our requirement was Kenyon International, who already provided the international element of the emergency services Casualty Bureau.

David Forbes, Director of Risk Management, Imperial College London

If you would like any further information please contact us.